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The contact page for spin-bet-casino-new-zealand at spin-bet-casino.com is designed to facilitate direct, secure, and legally compliant communication between users and the casino's support and compliance teams. This page integrates all critical contact data, operational transparency, and regulatory requirements necessary under New Zealand (NZ) law and international gambling standards.

  • Contact Channels: Users may contact spin-bet-casino-new-zealand via dedicated support email ([email protected]), web-based contact form, live chat support, and (where available) telephone support. All communication channels are protected by industry-standard privacy and data security measures in accordance with NZ privacy legislation.
  • Corporate Addresses: The operator, Pretense Flip N.V., is registered with headquarters at Groot Kwartierweg 10, Willemstad, Curacao (company registration number: 160797). Regional payment processing is managed by Scrummy Limited, Stavrodromiou, 69, Flat/Office 201, Larnaca, 6045, Cyprus.
  • License Information: spin-bet-casino-new-zealand operates under a valid license (8048/JAZ) issued by Antillephone N.V. (Curacao), which remains active until 31 December 2025. All gambling activities offered to NZ clients comply with the applicable Curacao regulatory framework, with adaptations to meet New Zealand consumer protection expectations.

How to Contact spin-bet-casino-new-zealand (User Procedures and Compliance)

  1. Contact Form Submission: Users are encouraged to utilize the secure contact form below for all inquiries. Required information includes a valid email address and a brief description of the request. All submitted data is handled in accordance with the Privacy Act 2020 (NZ), and personal information will only be used for the purpose of responding to inquiries.
  2. Email Support: For support or general queries, users may email [email protected]. All communications are logged and monitored to ensure accountability and prompt resolution in accordance with NZ consumer rights.
  3. Live Chat: Immediate assistance is available via the live chat function, operational 24/7. Users are reminded that chat transcripts may be retained for quality assurance and regulatory compliance.
  4. Phone Support: Phone support is not currently specified; users should use email or live chat for direct assistance.

Response Timeframes and Dispute Procedures

  • Standard Response: spin-bet-casino-new-zealand aims to respond to all inquiries within one business day. Complex requests or complaints may require additional processing time, in accordance with regulatory best practices and internal compliance procedures.
  • Dispute Resolution: If a user is dissatisfied with the response or outcome, they may formally escalate their complaint through the specified contact channels. All disputes will be handled in accordance with the casino's published complaints policy, with reference to both Curacao and applicable NZ consumer protection legislation.
  • Legal Protections: Users are entitled to fair treatment, data privacy, and access to independent dispute resolution mechanisms. Should internal procedures fail to resolve the matter, users may contact the Curacao licensing authority or NZ consumer protection agencies.

Regional Compliance Note: All communications, data handling, and dispute processes for NZ clients are adapted to comply with the New Zealand Gambling Act 2003, the Privacy Act 2020, and all applicable consumer protection standards. spin-bet-casino-new-zealand does not maintain a physical office in New Zealand, but all NZ-specific legal obligations are fulfilled via remote compliance frameworks and regional adaptations.

Contact Form (Secure Submission)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Corporate and Regulatory Contact Details

  • Registered Operator: Pretense Flip N.V. (Registration number: 160797)
  • Legal Address: Groot Kwartierweg 10, Willemstad, Curacao
  • Regional Payment Processing: Scrummy Limited, Stavrodromiou, 69, Flat/Office 201, Larnaca, 6045, Cyprus
  • Website: https://spin-bet-casino.com

Legal Disclaimers and Data Protection (System 2 Compliance)

  • Privacy Assurance: All personal data submitted via this page is processed in accordance with the Privacy Act 2020 (NZ) and relevant international privacy standards. spin-bet-casino-new-zealand does not share user data with third parties except where required by law or regulatory authority.
  • Responsible Gambling: Users are encouraged to gamble responsibly. Support for problem gambling is available via NZ-specific helplines and online resources. For more information, please refer to our Responsible Gambling Policy.
  • Jurisdictional Note: All legal, contractual, and operational matters relating to spin-bet-casino-new-zealand are governed by the laws of Curacao, subject to NZ consumer protections where applicable. Users should be aware of local legal requirements regarding online gambling participation.

Last updated: 6 November 2025
Contact page author: Logan Campbell