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Terms & Conditions

These Terms govern your relationship with the operator of spin-bet-casino-new-zealand, accessible via spin-bet-casino.com. By using this website, you agree to adhere to these Terms, which are effective as of 6 November 2025.

Definitions

OBSERVE: Accurately identifying all key legal and functional terms relevant to casino operations and user conduct.

  • Operator: Refers to Pretense Flip N.V., registered at Groot Kwartierweg 10, Willemstad, Curacao, Company Registration No. 160797, operating spin-bet-casino-new-zealand via spin-bet-casino.com under Curacao license 8048/JAZ (valid until 31 December 2025).
  • User: Any individual accessing or using spin-bet-casino.com for any purpose.
  • Player: A registered User participating in betting, gaming, or promotional activities on spin-bet-casino.com.
  • Bet: A monetary stake placed by a Player on a game or event via spin-bet-casino.com.
  • Bonus: Promotional offer or reward issued by the Operator subject to specific terms and conditions.
  • Wager: The act of placing a bet or the amount staked on a bet.
  • Account: The personal profile registered by the Player for participating in gaming activities on spin-bet-casino.com.
  • KYC: "Know Your Customer" procedures, involving verification of identity, age, and source of funds as required by law and regulatory standards.

EXPAND: These definitions ensure clarity in interpreting the obligations and rights within the Terms, minimizing ambiguity for NZ users.

Account Registration

OBSERVE: NZ law requires Players to be at least 18 years old and mandates identity verification for anti-money laundering compliance. Accurate data and security are critical under both Curacao and NZ consumer protection laws.

  1. Eligibility: Only individuals aged 18 years or over, legally permitted to gamble in New Zealand, may open an account on spin-bet-casino.com. Registration by minors is strictly prohibited and will result in immediate account closure and forfeiture of funds.
  2. Registration Process:
    • Users must complete the online registration form, providing accurate and up-to-date personal details, including full legal name, date of birth, valid email address, and residential address.
    • Email verification is mandatory. Users will receive a confirmation link to activate their account.
    • KYC documentation, including government-issued photo identification and proof of address, must be submitted upon request or prior to withdrawal, in accordance with regulatory requirements.
  3. User Obligations:
    • Users are responsible for maintaining the confidentiality of their account credentials.
    • All information provided must be true, current, and complete. The Operator reserves the right to request additional verification or suspend accounts in cases of suspected inaccuracy or fraud.
    • Users must not permit any third party to access or use their account. Any such actions are strictly prohibited and may result in termination.

REFLECT: These measures protect both the Operator and Players, ensuring compliance with NZ and international anti-fraud and AML requirements.

Betting & Gameplay Rules

OBSERVE: NZ regulations emphasize fair play, transparency, and responsible gambling. The Operator must clearly define gameplay rules and enforce standards of conduct.

  1. Placing Bets:
    • Bets may only be placed via the Player's registered account on spin-bet-casino.com.
    • Minimum and maximum bet amounts are specified for each game and are subject to change at the Operator's discretion. Players are responsible for verifying these limits before placing bets.
    • Once a bet is confirmed, it cannot be modified or cancelled except in cases of technical error or as otherwise provided by the Operator's rules.
  2. Game Types: The platform offers a variety of casino games, including slots, table games, and live dealer options. Specific rules for each game are available within the respective game interface.
  3. Conduct in Live Casino and Chats:
    • All Players must behave respectfully towards other users, dealers, and support staff. Abusive language, harassment, or disruptive behavior is strictly prohibited.
    • Any attempt to collude, cheat, exploit game bugs, or use unauthorized software is forbidden and may result in account suspension or permanent ban.

REFLECT: These rules uphold the integrity of gameplay and foster a safe environment for all NZ users of spin-bet-casino.com.

Bonus Terms

OBSERVE: Bonus offers are regulated to prevent misleading promotions and to ensure fair wagering requirements for players in NZ. Clear communication is essential under advertising and consumer law.

  1. Activation and Wagering:
    • Bonuses are subject to specific activation criteria as outlined in each promotional offer. Players must meet all stated conditions to qualify.
    • Wagering requirements (e.g., 35x bonus amount) must be fulfilled within the specified timeframe, which will not be less than 30 days in 2025.
    • Failure to meet wagering conditions within the allotted time will result in forfeiture of the bonus and associated winnings.
  2. Prohibited Actions:
    • Bets placed on restricted games or using irregular betting patterns, including low-risk wagering, may void bonus eligibility.
    • The use of multiple accounts or collusion to abuse bonus offers is strictly prohibited.
  3. Combining Promotions: Unless explicitly permitted, Players may not combine multiple bonuses or participate in more than one promotion simultaneously.

REFLECT: These provisions safeguard Players from deceptive promotions and ensure transparent bonus conditions, adhering to NZ standards and Curacao licensing obligations.

Payments & Withdrawals

OBSERVE: NZ and Curacao regulations require transparent payment processing, clear disclosure of fees, and robust anti-fraud controls. All payment methods must be detailed to prevent money laundering or consumer confusion.

  1. Deposit Methods:
    • Players may deposit funds using accepted credit/debit cards, e-wallets, and cryptocurrencies as listed on spin-bet-casino.com. All methods are subject to change and may vary by jurisdiction.
    • Minimum and maximum deposit amounts apply and are displayed in the cashier section.
  2. Withdrawal Process:
    • Withdrawals must be requested via the Player's account. All withdrawals are subject to prior completion of KYC verification.
    • Processing times typically range from 24 hours to 5 business days, depending on the payment method and verification status.
    • Withdrawal limits per transaction, day, and month are specified in the cashier section and may be adjusted for security or regulatory compliance.
  3. Fees and Refunds:
    • Transaction fees may apply to certain payment methods and will be clearly disclosed prior to confirmation.
    • Refunds of bets or bonuses are offered only in exceptional circumstances, such as technical faults or regulatory intervention, at the Operator's sole discretion.

REFLECT: These payment terms ensure financial transparency, regulatory compliance, and protection of Player funds for all NZ-based users.

Limitation of Liability

OBSERVE: Operator liability must be strictly defined to limit exposure, while acknowledging obligations for fairness and technical competence. NZ law requires clear disclaimers regarding service interruptions and force majeure.

  • Fairness and Accuracy: The Operator guarantees the integrity and fairness of all games offered on spin-bet-casino.com, subject to periodic audit by independent third parties.
  • Exclusions of Liability: The Operator is not liable for losses arising from technical failures, network interruptions, unauthorized account access resulting from Player negligence, or force majeure events.
  • Maximum Compensation: In no event shall the Operator's liability exceed the amount of the disputed bet or the sum deposited by the Player in the preceding 30 days, whichever is lower.

REFLECT: These limitations are essential for balancing Player protection with operational risk management, in line with NZ and Curacao standards.

Intellectual Property Rights

OBSERVE: Copyright and intellectual property protections are fundamental under NZ and international law. Users must be informed of their obligations regarding site content and software.

  • Ownership: All content, software, graphics, and logos on spin-bet-casino.com are the exclusive property of the Operator or its licensors.
  • Prohibitions: Copying, reproducing, modifying, distributing, or exploiting any part of the site or its materials without express written consent from the Operator is strictly forbidden.
  • Trademarks: All trademarks, including "spin-bet-casino-new-zealand", are the exclusive property of Pretense Flip N.V. and may not be used without authorization.

REFLECT: These clauses safeguard the Operator's proprietary interests and ensure legal enforceability across NZ and international jurisdictions.

Privacy & Data Protection

OBSERVE: Data protection is regulated by both Curacao and NZ privacy laws. The Operator must notify Players of their rights and data processing practices, referencing the formal privacy policy.

  • All personal data collected by spin-bet-casino.com is processed in accordance with the site's official Privacy Policy, which details the purposes, methods, and safeguards applicable to data processing.
  • By registering, Players consent to the collection, use, and storage of their personal information as described in the Privacy Policy, including for regulatory compliance, fraud prevention, and marketing (where applicable).

REFLECT: This section ensures full transparency and compliance with NZ privacy requirements, reinforcing user trust and legal defensibility.

Changes to Terms

OBSERVE: NZ consumer protection standards require clear procedures for notifying users of material changes, allowing for informed consent or discontinuation of use.

  1. Notification: The Operator reserves the right to update these Terms at any time. Material changes will be communicated to registered Players via email and/or a prominent banner on spin-bet-casino.com.
  2. User Options: Continued use of the site after notification constitutes acceptance of the updated Terms. If a Player disagrees with any changes, they may discontinue use and request account closure, subject to withdrawal of remaining funds.

REFLECT: These procedures protect user autonomy and fulfill NZ legal obligations for fair contract modification.

Termination & Suspension

OBSERVE: The Operator must clearly specify grounds for account suspension or closure, providing a fair process and safeguarding Player funds in accordance with NZ standards.

  1. Grounds for Termination:
    • Violation of these Terms, suspected fraud, abuse of bonuses, provision of false information, or breach of NZ or international law may result in suspension or permanent closure of the account.
    • Inactive accounts for a period exceeding 12 months may also be suspended or closed, with reasonable efforts made to notify the Player.
  2. Procedures:
    • Players will be notified by email prior to account suspension or closure, except in cases where immediate action is required to protect the Operator or comply with legal requirements.
    • Upon closure, available funds (excluding bonuses and winnings from breached activities) will be returned to the Player, subject to completion of KYC and AML checks.

REFLECT: These provisions ensure fair treatment, transparency, and regulatory compliance in all account termination scenarios for NZ Players.

Governing Law & Jurisdiction

OBSERVE: Dispute resolution mechanisms must be clear, reflecting Curacao licensing and NZ consumer expectations. Users require precise information on applicable law and escalation options.

  • Governing Law: These Terms are governed by the laws of Curacao, subject to compliance with applicable New Zealand consumer protection statutes for NZ-based Players.
  • Jurisdiction: Disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Curacao, unless mandatory provisions of NZ law apply.
  • Dispute Resolution: Players are encouraged to contact [email protected] in the first instance. If the issue remains unresolved, disputes may be submitted for arbitration in Curacao as per the Operator's dispute policy, with escalation to regulatory authorities where permitted by law.

REFLECT: This approach balances Operator licensing obligations with NZ user protections and international standards for online dispute resolution.

Contact Information

OBSERVE: NZ law mandates clear, accessible operator contact details for user support and legal correspondence. All relevant contact channels must be provided and up-to-date.

  • Customer Support Email: [email protected] (critically important; for all account, technical, and general queries)
  • Live Chat: https://spin-bet-casino.com/live-chat (available for real-time assistance)
  • Website: https://spin-bet-casino.com
  • Headquarters Address: Groot Kwartierweg 10, Willemstad, Curacao (Pretense Flip N.V.)
  • Payment Processing Office: Stavrodromiou, 69, Flat/Office 201, Larnaca, 6045, Cyprus (Scrummy Limited)

REFLECT: These contacts ensure all NZ users of spin-bet-casino.com have effective avenues for support and legal communication, fully aligned with regulatory expectations.