burger icon
SpinBet Casino New Zealand
Log In

Privacy Policy

This Privacy Policy explains how your personal information is collected, used, stored, and protected when you interact with spin-bet-casino-new-zealand on spin-bet-casino.com. It applies to all players and website visitors from New Zealand and other supported jurisdictions. The policy is effective as of 6 November 2025 and is designed to ensure compliance with New Zealand privacy law, international standards, and online gambling regulations.

Who We Are

OBSERVE: The operator of spin-bet-casino-new-zealand is Pretense Flip N.V., a legally registered company with headquarters at Groot Kwartierweg 10, Willemstad, Curacao (Company Registration Number: 160797). Payment processing and select administrative services are managed by the regional office, Scrummy Limited, located at Stavrodromiou, 69, Flat/Office 201, Larnaca, 6045, Cyprus.

  • Data Protection Contact: For privacy-related enquiries, please contact our Data Protection Officer (DPO) at [email protected] or via live chat at https://spin-bet-casino.com/live-chat.
  • Registered Entity: Pretense Flip N.V., Groot Kwartierweg 10, Willemstad, Curacao, Registration No. 160797.

REFLECT: This section meets legal requirements for operator identification and ensures users can exercise their rights under NZ and international privacy laws.

What Personal Data We Collect

OBSERVE: spin-bet-casino-new-zealand collects various categories of personal data to deliver online gambling services and comply with regulatory obligations.

  • Personal Information: Full name, date of birth, residential address, e-mail address, phone number, and government-issued identification for verification.
  • Technical Data: IP address, device information, browser type, operating system, access logs, and login timestamps.
  • Payment Data: Credit/debit card details, payment account numbers, transaction history, and withdrawal information.
  • Behavioral Data: Betting history, game activity, transaction records, site navigation patterns, and clickstream data.
  • Cookies & Tracking: Session cookies, persistent cookies, third-party analytics cookies, and similar technologies (see dedicated Cookies section).

EXPAND: Data is collected directly from users during registration, through gameplay, or automatically via site technologies. Additional verification data may be required to meet KYC and AML obligations.

REFLECT: Collection aligns with NZ Privacy Act, online gambling license conditions, and industry data minimisation principles.

Legal Basis for Processing

OBSERVE: spin-bet-casino-new-zealand processes your personal data only on lawful grounds, as mandated by NZ law and international best practices.

  1. User Consent: Voluntary agreement for optional services (e.g., marketing communications, cookies). Consent can be withdrawn at any time.
  2. Contract Fulfilment: Processing necessary for account creation, service provision, deposits, withdrawals, and customer support.
  3. Legal Obligations: Compliance with anti-money laundering (AML), know your customer (KYC), fraud prevention, and regulatory reporting as required by Curacao and NZ authorities.
  4. Legitimate Interests: Ensuring platform security, analytical improvements, and the prevention of unauthorised use or abuse of services.

REFLECT: All processing activities are justified by at least one legal ground, with user interests and regulatory requirements balanced for full legal compliance.

Purpose of Processing

OBSERVE: Personal data is processed exclusively for purposes that are lawful, transparent, and necessary to operate spin-bet-casino-new-zealand.

  • Service Provision: Managing user accounts, processing payments, verifying identity, and facilitating gameplay.
  • Service Improvement: Analyzing usage data to enhance platform performance, user experience, and product offerings.
  • Marketing & Communication: Sending promotional offers, newsletters, and service updates (with user consent).
  • Analytics: Conducting statistical analysis to monitor trends, detect fraud, and improve operational efficiency.
  • Fraud & Risk Prevention: Detecting suspicious activity, enforcing responsible gambling measures, and complying with AML/KYC mandates.

REFLECT: All processing purposes support operational efficiency, user protection, and full adherence to NZ and international online gambling obligations.

Disclosure & Sharing

OBSERVE: Your data may be shared with third parties only where necessary, lawful, and subject to appropriate safeguards.

  • Payment Partners: Banks, payment processors, and financial institutions facilitating deposits and withdrawals.
  • Service Providers: IT vendors, customer support providers, identity verification services, and data analytics firms under strict confidentiality agreements.
  • Regulatory Authorities: Disclosure to Curacao and NZ regulators, law enforcement, or government agencies where legally required.
  • Affiliates & Marketing Networks: Only with explicit user consent and in compliance with NZ privacy regulations.

EXPAND: Third parties are contractually bound to use your data solely for the purposes specified and to maintain robust data security standards.

REFLECT: No data is sold to unrelated third parties. All disclosures are transparent and subject to legal audit.

International Transfers

OBSERVE: Data collected by spin-bet-casino-new-zealand may be transferred outside of New Zealand, including to Curacao (headquarters) and Cyprus (payment processing).

  1. Transfer Safeguards: International transfers are governed by legally binding agreements, including standard contractual clauses and strict access controls, in accordance with NZ Privacy Act requirements.
  2. Data Protection Guarantees: All recipients must implement equivalent data protection measures, including encryption, access limitation, and incident response protocols.
  3. User Rights: Users are informed of, and may object to, international transfers where permitted by law.

REFLECT: All cross-border data flows are conducted with full transparency and robust legal protections to prevent unauthorised access or misuse.

Data Retention

OBSERVE: Personal data is retained only as long as is necessary for the purposes outlined in this policy or as required by law.

  • General Retention: Personal and transactional data is kept for up to 5 years after account closure or last activity, to comply with AML/KYC and legal record-keeping obligations.
  • Cookies and Technical Data: Retention varies by type (see Cookies section), but is generally not longer than necessary for stated purposes.
  • Deletion Criteria: Data is deleted or anonymised upon expiry of retention periods, user request (where legally permissible), or when processing is no longer necessary.

REFLECT: Retention practices are regularly reviewed and updated to ensure compliance with NZ regulations and industry best practices.

Your Rights

OBSERVE: Under New Zealand privacy law and aligned with international standards, you have the following rights regarding your personal data held by spin-bet-casino-new-zealand:

  1. Access: Request confirmation of whether your data is being processed and obtain a copy of it.
  2. Correction: Request correction or update of inaccurate or incomplete data.
  3. Deletion: Request deletion of data where it is no longer required or where consent is withdrawn, subject to legal obligations.
  4. Restriction: Request temporary suspension of processing in specific circumstances.
  5. Objection: Object to processing for marketing or on grounds relating to your particular situation.
  6. Data Portability: Receive your data in a structured, commonly used format and transmit it to another provider.
  7. Withdrawal of Consent: Withdraw consent for marketing or other optional processing at any time.
  • Procedure: To exercise any right, contact our DPO at [email protected] or via live chat. Requests are processed free of charge and responded to within 30 days, unless justified extension is required. Identification may be requested for security.
  • Regional Compliance Note: NZ Privacy Act 2020 applies. If you are resident in other jurisdictions, including the EU, your rights are similarly protected under the GDPR.

REFLECT: User rights are fully respected and procedures are in place to ensure prompt and effective exercise thereof.

Cookies & Tracking Technologies

OBSERVE: spin-bet-casino-new-zealand uses cookies and similar technologies to enhance user experience and ensure service integrity.

  • Session Cookies: Enable essential site functions and expire when you close your browser.
  • Persistent Cookies: Remember preferences and login details for a set duration (up to 12 months).
  • Third-Party Cookies: Used for analytics (e.g., Google Analytics) and advertising, only with your consent.

Managing Cookies: You can manage or disable cookies through your browser settings or via the internal cookie consent panel on spin-bet-casino.com. Disabling cookies may affect site functionality.

REFLECT: Full transparency is maintained regarding cookie usage, with user control provided as required by NZ and international law.

Data Security

OBSERVE: spin-bet-casino-new-zealand implements a comprehensive data security program to prevent unauthorised access, loss, or misuse of personal information.

  1. Encryption: All data in transit is protected by TLS 1.2+ encryption. Sensitive data is encrypted at rest using industry-standard algorithms.
  2. Access Controls: Multi-factor authentication and role-based access ensure that only authorised personnel access user data.
  3. Security Audits: Regular internal and external audits are conducted to assess and strengthen data protection measures.
  4. Staff Training: Employees undergo mandatory data protection and security awareness training.
  5. Incident Response: A formal incident response plan exists for timely detection, containment, and reporting of data breaches.
  6. Compliance Standards: Where applicable, operations are aligned with international security standards including ISO/IEC 27001 and SOC 2.

REFLECT: Security practices are regularly reviewed and improved to ensure continued alignment with NZ law and global best practices.

Complaints & Contacts

OBSERVE: If you have a privacy concern or wish to make a complaint about how your data is handled by spin-bet-casino-new-zealand, you may contact:

  1. Step 1: Submit your concern via email, live chat, or post. Clearly describe your issue and provide relevant details.
  2. Step 2: Your complaint will be acknowledged within 5 business days and investigated promptly.
  3. Step 3: A formal response will be provided within 30 days. If resolution cannot be reached, further guidance will be given.
  4. Escalation: If unsatisfied, you may escalate to the NZ Office of the Privacy Commissioner (privacy.org.nz, phone: +64 4 474 7590) or the Curacao Data Protection Authority as appropriate.

REFLECT: Multiple transparent channels and procedures are provided for effective complaint resolution and regulatory recourse.

Updates

OBSERVE: This Privacy Policy may be updated to reflect changes in law, technology, or operational practices.

  • Notification Methods: Users will be notified of material changes via email, website banners, and account dashboard alerts.
  • Version Control: The current version is always available at spin-bet-casino.com. Last updated: 2025-11-06
  • Advance Notice: Significant changes will be announced at least 30 days in advance, with users given the option to object or close their account if they do not accept the revised terms.
  • Changelog: Material changes, such as updates to data sharing practices, will be summarised at the end of the policy document.

REFLECT: Update procedures ensure transparency and ongoing user consent in accordance with NZ legal requirements and industry best practices.